Kissimmee's power comes from KUA. Report an outage by texting OUT to 877-582-7700 or calling 407-933-9898, option 1, 24 hours. Outage map link inside.

Last checked Oct. 9, 2026. Sources: Kissimmee Utility Authority’s outage reporting page, Storm Center, contact page and new customer welcome page.

Electricity in Kissimmee comes from Kissimmee Utility Authority (KUA), the municipal electric system the City of Kissimmee established in 1901. KUA says it is the sixth-largest municipally owned utility in Florida, with about 300 employees serving more than 100,000 customers in Kissimmee and surrounding areas.

Who to call

  • Report an outage by text: text OUT to 877-582-7700 (your cellphone number must be on your KUA account)
  • Report an outage by phone: 407-933-9898, option 1, 24 hours a day
  • Live outage map: kissimmee.datacapable.com/map
  • KUA customer service: 407-933-7777, 24 hours a day for urgent problems
  • Downed power line or fire: 911

How to report an outage

KUA lists three ways, in the order it recommends:

  1. Text. Text “OUT” to 877-582-7700 and follow the prompts. You get a confirmation, a link to the outage map and an update when power is back. To add your cellphone number to your account, call 407-933-7777 or use Live Chat.
  2. Phone. Call 407-933-9898 and select option 1. The line works 24 hours a day.
  3. Live Chat on kua.com, staffed 24 hours a day during major storms and during business hours otherwise.

You can also report and track outages in KUA’s online customer portal, my.kua.com.

The outage map

KUA’s outage map shows current outages in real time. Check it before you call: if your area is already shown, KUA knows about it. Report anyway if your home is out and your area is not on the map.

Street lights and trees

In a hurricane or major storm

Hurricane season runs June 1 to Nov. 30. KUA posts restoration updates on Facebook and X after major storms, and its Storm Center has before, during and after checklists. KUA publishes the 2026 Osceola Hurricane Guide in English and Spanish; for a printed copy by mail, call KUA at 407-933-9838.

Running a generator? Read KUA’s generator safety page first. KUA says to run it outside, never in a building or garage, at least 20 feet from your home and away from doors, windows and vents; to put carbon monoxide alarms inside; and to have a licensed electrician connect any generator to your home’s wiring.

Not a KUA customer?

Some homes with a Kissimmee mailing address are served by other utilities. If your electric bill comes from another company, such as Duke Energy, report outages to that company; Duke’s outage map and reporting page is at duke-energy.com/outages. Your bill names your utility.

KUA office

Kissimmee Utility Authority, 1701 W. Carroll St., Kissimmee, FL 34741. Customer service answers online requests 7 a.m. to 6 p.m. Monday through Friday, except holidays; phone 407-933-9800 or toll-free 877-582-7700. Help paying a bill: customer assistance programs.

What this means for you

  • Put your cellphone number on your KUA account now, so the text option works when you need it.
  • Bookmark the outage map on your phone.
  • Keep 407-933-9898 somewhere you can find it in the dark.

Related: moving to Kissimmee, who to call at City Hall and trash and recycling.

Frequently asked questions

Who do I call for a power outage in Kissimmee?

Kissimmee Utility Authority (KUA). Call 407-933-9898 and select option 1, 24 hours a day, or text OUT to 877-582-7700 if your cellphone number is on your KUA account.

Is there a KUA outage map?

Yes. KUA’s live outage map is at kissimmee.datacapable.com/map, and it shows outages in your area in real time.

Who provides electricity in Kissimmee?

KUA, the municipal electric system the City of Kissimmee set up in 1901. It serves more than 100,000 customers in Kissimmee and surrounding areas.

How do I report a street light out in Kissimmee?

Use KUA’s street light outage form on kua.com, or call KUA customer service at 407-933-7777.